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Frequently Asked Questions

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Do you offer unlimited requests?
Yes, indeed! Our service offers unlimited requests. Once you sign up, you can load up your queue with as many tasks as you need, and we'll address them one at a time. Keep adding to your list as new needs arise!
What happens if I'm not satisfied with the final work?
If the final result isn't quite what you were hoping for, don't worry—we're committed to revising it until you're completely satisfied.
How long is the typical engagement period?
The duration of our service engagement can vary widely depending on your needs. Some clients find that a month is sufficient, while others may need our services for several months or choose to keep us on board for ongoing support.
What does a "dedicated client manager" mean?
Upon starting with us, we'll assign you a dedicated client manager. This person will be your primary point of contact, handling all your inquiries, ensuring you're regularly updated on progress, and that your projects meet the highest standards and are delivered on time.
What is the expected turnaround time?
The turnaround time for tasks will depend on their complexity. Generally, we start working on requests within 1-3 business days. If your task needs immediate attention, you can opt for our priority support add-on to ensure we start within one business day.
Is it possible to adjust my subscription level?
Yes, our subscription plans are flexible. Need more or less from us? Just adjust your plan accordingly to fit your business.
What do I need before we get started?
Before we begin, we'll need your source files, like Sketch, Adobe XD, or a Figma link for desktop and mobile views. If you're looking for design creation, we'll schedule a call to discuss your needs. For other types of tasks, just a detailed description will suffice. Further questions can be handled over a call, or through our dashboard or email
How will I communicate with you?
Task requests and progress tracking are managed through our intuitive dashboard, which you'll gain access to as soon as we start working together.
Bridging the Gap Between Brands and Audiences
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With a mission focused on strengthening your web presence, we're here to be your trusted partner. Choose us for our expertise, experience, and unwavering dedication to your success.
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